PRIVACY POLICY

This privacy policy sets out how Alpine Homes uses and protects any information that you give Alpine Homes when you use this website.

Alpine Homes is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We adhere to GDPR and regularly review and update our data handling policies. This Policy sets out to explain what personal data we store, why we store it, and how we process it.

What we collect

When you make an enquiry, we will ask you to provide us with some essential information. This includes your name, email address, phone number, and any property purchase preferences you have. 

Even if you choose to not make an enquiry, our website may still collect some information about you. This includes your IP address, the type of browser you are using, the operating system you have, any application versions and languages you use, and the settings on your browser. On mobile devices, we may collect the information about the mobile device, the identity of the device, specific settings, characteristics, and your latitude and longitude. We may also receive your information in relation to social media services that you are using.

What we do with the information we gather

Enquiry: Firstly, we use the information we obtain to help provide you with the best response to your enquiry. We will forward all the details regarding the enquiry to our sales team, who will respond to the information that you provide us. When you share your details with our support team, we are able to better respond to your needs. This includes helping you to find the right property for your needs, along with answering any questions that may pertain to the enquiry.

Marketing Activities: The information you submit will also be used for our marketing activities as the law permits. For example, if you make an enquiry with us, we may use your contact information to send you news about properties that are for sale or our services. With your consent, in areas where this is required by local law, we might also send you other newsletters we offer through your e-mail. You may opt out, or unsubscribe, from any of these marketing communications at any time. Simply click on the "Unsubscribe" button that is found in each newsletter.

With the information you provide to us on our website, we may provide you with individualized opportunities on the alpinehomesintl.com website, through mobile apps or even on third-party websites, this includes opportunities listed on social media sites. These offers might be based on offers you enquired about through the alpinehomesintl.com website, or third-party offers or products we think you might find interesting.

In cases where we believe a particular property is of interest, our staff might contact you over the phone or through e-mail.

Other Communications: At times, we may opt to contact you through e-mail, traditional mail services, over the phone, or through text messages. This will depend on the information you provide to use. There are several reasons for this. We might have a request you've made we need to handle.

If you didn't complete the enquiry online, we may ask you if you'd like additional information. This is especially the case if we believe we have information or additional services that would be useful to you. It also allows us to help you carry out the enquiry without having to search for the same property again.

As you use our services, we might invite you to answer a questionnaire, or to provide us with a review of your experience that you had at alpinehomesintl.com.

We may send you additional materials based on your enquiry history, such as ways you can contact us at alpinehomesintl.com. Our team may also send you information about properties and developments that are forthcoming, or even a price reduction that appears on previous Enquires you have done through alpinehomesintl.com.  

Market Research: There are times we may ask our customers to participate in market research. Any of your personal details you provide as part of that may be used.

Fraud Detection and Prevention: Our team may use personal information collected to detect and prevent fraud or other illegal and unwanted activities on our website.

Improving Our Services: Finally, we will use personal data provide for analytical purposes, so as to improve our services, boost the customer experience, and to improve all the functions and the quality of all our online travel services.

Sharing your data

There are some cases where we may need to share your personal data with third parties.

Enquiries: As we respond to your enquiry, we might need to transfer some details about the enquiry to our vendors of the property, that you have enquired about. This might include your name, contact information, how you purchased the property, and what preferences you made as part of the enquiry. This information may also be used by alpinehomesinl.com and any of the vendors at these properties.

Third-party Service Providers: There are times we may use service providers, such as data processors, to help us to process your data on our behalf. This processing helps us to better facilitate the Enquires and to send our marketing material and analytical support services. These processors are all bound to confidentiality clauses and they are not allowed to use your personal information for anything else.

Alpinehomesintl.com currently passes data to Google Analytics who act as data processors in order to target appropriate product placement to visitors of the site. Google Analytics is not passed any Personally Identifiable Information (PII) and is independently compliant with GDPR practices.

Competent Authorities We will abide with all laws as required in terms of providing personal information to government authorities and law enforcement agencies as required for the detection, prevention, and prosecution of fraud and criminal acts. 

Security of Your Personal Data

We operate our site in full compliance with GDPR in order to prevent unauthorized parties from accessing or using your personal information. We also have security measures in place to ensure the safety of your personal data, including procedures and systems which restrict the access and use of personal data stored on our servers – this data is only accessible to a small number of authorized personnel who require access to this information to perform their work.

We follow strict security procedures in the storage and disclosure of your personal data, and to protect it against accidental loss, destruction or damage. The data you provide to us is protected using SSL (Secure Socket Layer) technology. SSL is the industry standard method of encrypting personal information so that it can be securely transferred over the Internet.

Children The services offered on alpinehomesintl.com are not intended for children under the age of 18. Children may use our services only with the explicit consent of their parent or guardian. We reserve the right to delete any information received from a child under 18 years of age.

How long will we keep your information

We will only keep the information we collect about you for as long as required for the purposes set out above or as required to comply with any legal obligations to which we are subject. This will involve us periodically reviewing our files to check that information is accurate, up-to-date and still required.

Where we are permitted to send you direct marketing communications we may retain your contact information necessary for this purpose, for as long as you do not unsubscribe from receiving the same from us.  If you opt out from marketing, we will retain your information to enable us to respect your wishes to not be contacted for marketing purposes.  

What is a cookie and how do we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Here is a list of the cookies used on the Alpine Homes website, and what they are used for:

Google Analytics: Used to collect information about how users navigate this website. We use this information to analyse usage of the website so that we can continually work to add new features and improve users’ experience of it.

The cookies collect information such as the number of visitors to the site, which pages they visited and where they came to the site from. This information is anonymous and cannot be used to identify users personally.

Craft CMS: Used to track a user's recent activity, last visit and general site movements. These contain no personally identifiable information.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following way: if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@alpinehomesintl.com .

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the GDRP. If you would like a copy of the information held on you please write to Alpine Homes, Espace Des Remparts 10, 1950 Sion, Switzerland, +41 27 323 77 77.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Your Rights 

You have the following rights:

  • To be informed of how your personal data is being collected or processed by us.
  • To access your personal data collected and processed by us.
  • To request that any inaccurate personal data is rectified.
  • To request the erasure of personal data in certain circumstances, where the data is no longer required to be held by us under legal obligation, contractual obligation, legitimate interest or other lawful basis.
  • To request the restriction of the processing of personal data in certain circumstances, where the data is no longer required to be processed by us under legal obligation, contractual obligation, legitimate interest or other lawful basis.
  • To object to the processing of your data, in certain circumstances, where the data is no longer required to be processed by us under legal obligation, contractual obligation, legitimate interest or other lawful basis. This is an absolute right if you wish to stop your data being processed for direct marketing purposes.
  • To request portability of your personal data, in certain circumstances, where you originally provided the data to us and we have conducted automated processing of this information.
  • To be informed of any automated decision making and profiling conducted using your personal data and request human intervention or challenge an automated decision.

Changes to this policy

Any changes we make to our policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our policy.

mountains
"We are positively surprised by the speed and professionalism of the transaction supported by Alpine Homes." F.A AUGUST 2016
"Johnny was really helpful before, during and after the purchase of our beautiful Austrian chalet. He was very approachable and acted quickly in responding to any queries. He ensured everything went smoothly, we would thoroughly recommend him and would have no hesitation in using Alpine Homes again sometime in the future." Lucy H., May 2017
"Nous avons pu apprécier, tout au long du processus, le grand professionnalisme de toute l’équipe d'Alpine Homes, à commencer par son Dirigeant Jonathan Epiney. En tant qu’acquéreur étranger, les collaborateurs d’Alpine Homes nous ont informés avec réactivité et précisions sur les différentes étapes de la procédure, rendue ainsi encore plus simple qu’elle n’est. Ils nous ont permis de mener à bien cet achat grâce à d’excellents partenaires, qu’ils soient financiers ou juridiques, qu’ils nous ont eux-mêmes conseillés. Positionnés en vrais facilitateurs et grands connaisseurs de leur métier et du tissu local, les collaborateurs d’Alpine Homes nous ont permis un achat immobilier en toute sérénité et transparence. " Régis D., May 2018